![]() ![]() If the path is not set yet, pick a path, rerun the workflow to create the error, and then send the logs. However, if you have Desktop Automation/ Scheduler and do not have logs in this pathway, click Options> User Settings> System Settings, and note the paths that the logs are pointed to. If you aren't using Server, you're probably using a Desktop Automation/ Scheduler installation that has logs located inC:\Program Data\Alteryx\Engine. If a user wants to enable Engine Logging, then they will need to set a directory of their choosing in this field. Note: it’s important to note that by default Engine logs do not generate, therefore this field will be empty for most users. If the path is not yet set, pick a path, rerun the workflow to create the error, and then send the logs. Navigate to that location and collect the logs. If you have a Server, and do not have logs in the pathways above, click Options > User Settings> System Settings, and note the paths that the logs are written to. log files.Įngine Logs (\ProgramData\Alteryx\ErrorLogs) Service Logs (\ProgramData\Alteryx\Service\AlteryxServiceLog.log) *** Send several. Gallery Logs (\ProgramData\Alteryx\Gallery\Logs) Use Alteryx App - Server Logs the easy way! OR… Before sending the logs, recreate the issue, and then send the latest logs. For the Alteryx logs (Gallery, Service, and Engine), please include the logs that reflect the time of the error/crash (the logs immediately before and after the error/crash). Gallery, Service, and Engine Logs are the best way for us to get to the root of the problem. The Knowledgebase is also a great place to search the error text as well! Where was the error encountered? Gallery?Ħ. Note: You may wish to Google the error text research the issue. Exact Text of Error or Screenshot of error- Click CTRL-Print-screen to capture the error and paste it into your e-mail. In Alteryx, click Help > About and provide a screenshot, or the exact version number.ĥ. ![]() Alteryx Version– Our Customer Support Engineers need to know the precise version so we can replicate any issues. Have there been any changes made recently? Update to Alteryx Designer, Server, etc.? What do you think may have caused the issue? What have you done to try to resolve the issue?Ĥ. Is this a Production Issue? What is the urgency? How many people is this affecting? Are you able to complete most of your work? Do you have a time frame that you need to resolve the issue?ģ. Detailed Description of the Issue – What issues are you having? Has it worked in the past? When did the issue start? Are all users affected or just some? What are the steps to reproduce your issue? What have you tried to resolve the issue? Have you searched the Alteryx Community?Ģ. Server/Gallery/Scheduler – Requested Information (Detailed Instructions):ġ. Check for LastStartupError.txt file (may not be there) *** Suggestion: Copy/paste the questions below and email the supporting documentation to Case Portal, while creating a case with Alteryx SupportĢ.Is this a Production Issue? What is the urgency?ģ.Have there been any changes made recently? Update to Alteryx, Server, etc.?Ĩ. Server/Gallery/Scheduler- Requested Information To EXPEDITE the resolution of your case, please include the below information. Platform Product: Server/Gallery/Scheduler Issues – Working with Alteryx Customer Support Engineers (CSEs) ![]()
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